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SHIPPING   and Returns

Prints and Merchandise are handled a little differently than Originals.

 (See below)

Prints & Merchandise -SHIPPING and Returns POLICY

Prints that are framed will arrive with shatter proof Acrylic rather than glass in the frame.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES  for prints and merchandise are calculated on your cart total:

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS for Prints and Merchandise?

We do not accept returns; all sales are FINAL.We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.If your prints arrive damaged, please keep all packaging, SNAP A PHOTO and contact me with your order number for further instructions.

  • We do not accept returns; all sales are final
  • We do our utmost to ensure that your prints and merchandise are packed carefully and arrive safely at their destination.
  • If your prints or merchandise arrive damaged, please keep all pachaging, SNAP A PHOTO and contact me with your order number for further instructions.

HOW DO I RETURN MY PACKAGE? / what if my packaged was damaged? 

  • If your prints arrive damaged, please keep all packaging,
  • SNAP A PHOTO and contact me with your order number for further instructions.
  • For a refund or replacement, please use the contact form

CAN I CANCEL MY ORDER?  

  • All PRINT and MERCHANDISE sales are final and immediate
  • Please contact me as soon as possible using the contact form if you need to cancel your order.
  • If it can be cancelled, I'll do my best to do so.

WHO TO CONTACT?  

  • You can reach out to me, Paula Zima, at any time by using the contact form.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

  • Processing a refund can take up to 7-10 business days. 


Originals & Limited Editions -

SHIPPING & Returns POLICY

Original oil paintings can arrive either rolled in a tube or professionally boxed or crated, Tubes up to 4o" long will be the least expensive of the two options, nationally or internationally, if you plan on framing the art. Your framer can easily restretch the painting. It's not a job for the faint of heart however. So make your decision carefully.

Shipping times in the USA range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items is based on weight and dimensions.  Shipping will be either USPS and priority mail, or Fed Ex for expedited orders. There will be usually a 48 hour time period for packing/crating. This information will be sent to you, so you know when to expect your artwork.

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples - the prices will be shown as soon as the website Original Artwork pages are completed )

What is your Policy on Returns / Exhanges/ Refunds for ORIGINAL ART?

  • All art and print sales are final, unless they arrived damaged.
  • I want you to be happy with your purchase, so please call/text or email me with any questions before ordering. paula@paulazima.com
  • Returns must be within 72 hours of receiving the artwork. Please contact me first, I'll get back to you with further instructions.  Then return the artwork, packaged the same way as it arrived. If I’ve made the mistake or the product is damaged in transit, I’ll pay for the product’s return, if you’ve made the mistake, you are responsible for the shipping cost of the returned item.

  • I do my utmost to ensure that your paintings or sculpture are packaged carefully and arrive safely at their destination. Large artwork will be professionally packaged or crated by an art shipping company, I will pack smaller pieces in the studio.
  • If your artwork arrives damaged, please snap a photo of the damage, keep all packaging and contact me with your order number for further instructions.

HOW LONG DOES IT TAKE TO PROCESS A REFUND ?

  • Processing a refund can take up to 7-10 business days.

WHAT IF I'M NOT SURE ABOUT A BIG PURCHASE ?

If you are purchasing original art, and would like more photos of the work, contact me, with your phone number, I'll call or text you back. I can send you more images from every angle, heck, even a video and color swatches if that would help!

HOW CAN I KEEP UP WITH YOUR NEW WORK ? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for the occasional newsletter. You can also follow me on my social media pages as I often post about new work.  I'm even going to start blogging. It's like keeping a sketchbook, but out where anyone who would like to can peer over my shoulder.

If you are purchasing original art, and would like more photos of the work, contact me,with your phone number, I'll call or text you back. I can send you more images from every angle, heck, even a video and color swatches if that would help!


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